The Buying Process

In order to take advantage of any of the tailored incentive packages that we offer, our customers are advised to use our approved brokers or solicitors. These independent experts are totally unconnected to us and they offer unbiased advice on all financial matters that is not tied into any one particular lending source.

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By using the approved broker we can be sure that our customers are receiving the best possible financial advice available as they have no direct tie with any one lending institution. Countryside receives no payment whatsoever from the brokers, solicitors or the lending sources, but the advantage to our customers and ourselves is their knowledge and expertise in dealing with new homes.

It is to our customer’s advantage to allow the approved broker to assist them in placing their finances as they will take away the worries of obtaining a mortgage and will ensure that our buyers are in a position to exchange contracts within the agreed time period and therefore receive any agreed incentives.

“Our approved brokers and solicitors have dedicated new build departments and are fully aware of the demands of new build transactions. For example, the broker has close links with many of the mortgage lenders and has access to deals which are not always available on the high street – something which may be particularly attractive in the current market.”

Emma Greenaway-Evans, Progression Manager, Countryside

As well as the individual adviser that the buyer initially deals with, there is also a dedicated administration team to process the mortgage application.

“Our approved solicitors also have dedicated new build specialists and are chosen for location and experience. Solicitors are also chosen on recommendation and are closely monitored on performance and feedback from purchasers via customer satisfaction surveys. Each approved solicitor produces a pack outlining their services and fees. These are available at each sales office for purchasers to make a considered choice.”

Emma Greenaway-Evans, Progression Manager, Countryside

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